FAQs

FAQs

We have collected FAQs for you.

Yes, we accept both debit and credit cards.

We take serious security measures to ensure your payment information remain secure.

We accept Visa, Mastercard and PayPal, You can also pay with cash on delivery.

We have a size guide (IMAGE). 

It is not completely accurate as sizes can change from one brand to another but this chart gives approximate values of your size.

This is a zone where we display international well known brands that meet your luxurious taste.

Our products are 100% original and are made from high quality materials.

If the item is damaged by any means, call us on (XXXXXXXXXXX) and we will schedule a pickup date for return.

You can also fill out this form and we will call you to schedule a suitable pickup time to return your order. (LINK)

Zero! Delivery fees and taxes are included in our prices, no hidden fees.

It takes around 3-4 business days for the order to reach your place.

We deliver across Egypt, but we’re aiming to expand thanks to your trust in us.

  • Log in
  • Click on My account.  
  • Click on My orders.
  • Click on the order number
  • Check your order status.

Please CONTACT US, we’ll gladly assist you.     

We’re sorry to hear that, please CONTACT US, our team will help you.

  • First of all you have to be a member. Not a member yet? Please sign up to enjoy our services.
  • Navigate through our collections and choose your item.
  • Now choose the color and the size then click add to basket.
  • You can check the items in your basket or continue shopping to add more items in it.
  • After choosing your items, click on place order, fill out the required info then click on check out.
  • You will receive a confirmatory e-mail of your order.

Return You can return any product you’re not happy with except those included in the no return or exchange category. You will get a refund based on your method of payment whether debit/credit card or cash. Exchange You can exchange the size of any product with another size of the same product except those included in the no return or exchange category. Also check our size chart to avoid having to exchange items!
Send a request Please fill out the below form and we will contact you as soon as possible. https://docs.google.com/forms/d/e/1FAIpQLSfJVH3nHgFRj4jLm5WmCn7lZo367rFtPh9Np-8ZyH_G75Vejw/viewform?usp=sf_link Call us If you’re facing any difficulty with the form, please reach out on the following numbers (XXXXXXXXXXX) Kindly check our return policy before attempting to return an item. (LINK)
You can send us a request or call us and we will reserve the new product for you. Send a request Please fill out the below form and we will contact you as soon as possible. (LINK) Call us If you’re facing any difficulty with the form, please reach out on the following numbers (XXXXXXXXXXX) Kindly check our return/exchange policy before attempting to exchange an item. (LINK)
  • Returns and exchanges are to be made within 14 days of the delivery date.
  • The product is in its original state, new and with the tag attached.
  • Presence of the receipt.
  • Beauty products, swimwear and lingerie cannot be returned or exchanged.
  • You will be returned the full value of your purchase minus the shipping fees.
We are very sorry if you have received an item and there seems to be something wrong with it. Please CONTACT US within 48 hours of the delivery to report the issue and our team will assist you.
The item collection will be arranged within 48 hours from the date of receiving the return request, ranging from 2 to 3 working days from when we have received, evaluated and approved your return. Shipping fees are not refunded.

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