FAQs

Do you accept debit cards?

Yes, we accept both debit and credit cards.

Is my payment information safe?

We take serious security measures to ensure your payment information remain secure.

What types of payment do you accept?

We accept Visa, Mastercard and PayPal, You can also pay with cash on delivery.

How can I know my size?

We have a size guide (IMAGE).

It is not completely accurate as sizes can change from one brand to another but this chart gives approximate values of your size.

What is your VIP zone?

This is a zone where we display international well known brands that meet your luxurious taste.

Are your products original?

Our products are 100% original and are made from high quality materials.

What if the item I received is damaged on delivery?

If the item is damaged by any means, call us on (XXXXXXXXXXX) and we will schedule a pickup date for return.

You can also fill out this form and we will call you to schedule a suitable pickup time to return your order. (LINK)

How much are the delivery fees?

Zero! Delivery fees and taxes are included in our prices, no hidden fees.

How many days does it take for my order to arrive?

It takes around 3-4 business days for the order to reach your place.

Where do you deliver?

We deliver across Egypt, but we’re aiming to expand thanks to your trust in us.

How I can track my orders?

Log in
Click on My account.
Click on My orders.
Click on the order number
Check your order status.

After placing my order, can I add/remove one or more items to the cart?

Please CONTACT US, we’ll gladly assist you.

Can I cancel my order?

We’re sorry to hear that, please CONTACT US, our team will help you.

How can I place an order?

First of all you have to be a member. Not a member yet? Please sign up to enjoy our services.
Navigate through our collections and choose your item.
Now choose the color and the size then click add to basket.
You can check the items in your basket or continue shopping to add more items in it.
After choosing your items, click on place order, fill out the required info then click on check out.
You will receive a confirmatory e-mail of your order.

Can I unsubscribe?

You will no longer receive marketing emails. Please let us know why you unsubscribed.

How do I update my information?

Log in, click on my account. You can update your information whether it’s a contact number, or a delivery address etc.

What is the difference between returning an item to you and exchanging a product size?

Return You can return any product you’re not happy with except those included in the no return or exchange category. You will get a refund based on your method of payment whether debit/credit card or cash. Exchange You can exchange the size of any product with another size of the same product except those included in the no return or exchange category. Also check our size chart to avoid having to exchange items!

How do I return an item?

Send a request Please fill out the below form and we will contact you as soon as possible. https://docs.google.com/forms/d/e/1FAIpQLSfJVH3nHgFRj4jLm5WmCn7lZo367rFtPh9Np-8ZyH_G75Vejw/viewform?usp=sf_link Call us If you’re facing any difficulty with the form, please reach out on the following numbers (XXXXXXXXXXX) Kindly check our return policy before attempting to return an item. (LINK)

How do I exchange my product size?

You can send us a request or call us and we will reserve the new product for you. Send a request Please fill out the below form and we will contact you as soon as possible. (LINK) Call us If you’re facing any difficulty with the form, please reach out on the following numbers (XXXXXXXXXXX) Kindly check our return/exchange policy before attempting to exchange an item. (LINK)

What is your return/exchange policy?

Returns and exchanges are to be made within 14 days of the delivery date.
The product is in its original state, new and with the tag attached.
Presence of the receipt.
Beauty products, swimwear and lingerie cannot be returned or exchanged.
You will be returned the full value of your purchase minus the shipping fees.

What if there’s a quality issue with my item?

We are very sorry if you have received an item and there seems to be something wrong with it. Please CONTACT US within 48 hours of the delivery to report the issue and our team will assist you.

How long does it take for the whole return and exchange process to be completed?

The item collection will be arranged within 48 hours from the date of receiving the return request, ranging from 2 to 3 working days from when we have received, evaluated and approved your return. Shipping fees are not refunded.

How do I create an account on Anaamix?

Click on sign up
Fill all the fields
Click on Register

Congratulations! Now you have an account on Anaamix.

I can’t log in, what should I do?

Click on log in, and then click on “forgot my password.”

Do I need to create an account to make an order?

Yes, you have to register with us and you’ll be able to enjoy the following features:

Track the journey of your order.
Request to return or exchange the size of an item.
Save your addresses to make you future purchases quicker.
Collect points to claim a gift from our various collection of gifts.

Is my information safe?

We are very strict concerning data protection and we keep your information private.

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